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We offer telephone and online therapy to individuals aged 16+ for a wide range of psychological issues. For online therapy we use Vsee, which is a more secure alternative to Skype. On this platform you can use webcam, instant messaging or internet phone.

The benefits of online or telephone counselling

There are many advantages of this type of therapy. Online counselling enables clients to access therapy in a way which feels comfortable for them.

Some people choose to have their therapy sessions via typed instant messages with their therapist, which means they don’t have to speak and cannot be seen.

Others choose to have their sessions via a webcam which can be a good option because they are able to still have a ‘face-to-face’ conversation with their therapist without having to leave the house.

Email sessions are very flexible as clients can compose an email to their therapist whenever they are free and have the time to really think through what they want to say. They will also have time to read through and absorb the therapeutic response in their own time.

Telephone sessions are also useful because clients can relax and talk to their therapist in the comfort of their own home or other confidential setting.

Who would benefit from online or telephone counselling?

Online and telephone therapy may benefit those who may have a disability or access issue, travel limitations or childcare difficulties. It may also be suitable for carers or those who may find it difficult to leave the home.

Ellie Fretwell is our online and telephone counselling specialist and you can view her profile on the Association for Counselling and Therapy Online website or on the ‘Meet the Team’ page of our website.

What people say about telephone / online counselling:

“It took me over six months to gain enough courage to ask Oakwood House for telephone support but they were very helpful, supportive and clear right from the start.”

“Telephone therapy meant I didn’t have the anxiety of getting anywhere or finding where to go which was massively helpful in the beginning.”

“Being in my own space on the telephone meant I felt so much safer discussing difficult issues, so I opened up a lot more and in return I received much better support than any therapy I’ve had in the past.”

“On the first session there is no anxiety about finding where to go.”

“I can sit in a place where I feel safe and even go to safer places during extremely difficult conversations without feeling so stupid.  In face to face therapy that I’ve had in the past I am thinking about the door and escaping quickly but I don’t need to worry about that.”

“I also think not seeing facial expressions or having someone dive for the tissue box when you’re upset is helpful too as you can let your feelings out more easily.”

If you’d like to find out more about online and telephone counselling, ring 0161 456 6799 for an informal discussion about how it may work for you.