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FAQ Page

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Here are some answers to frequently asked questions, if you do not see your question and answer here, please do not hesitate to contact us on 0161 456 6799 or email us at info@oakwoodgroup.org.

Please download our information security policy for full details.

Please refer to the Oakwood employee and volunteer COVID response policy for details.

If you can not find what you are looking for on our website, please try other local counselling services available:

Local adult counselling and support services accessible by self-referral:

Stockport Mental Health Access and Crisis Team is the single point of referrals to mental health services for adults.

Phone 0161 419 4678

 

Stockport Sector 1 Heaton Moor Mental Health Team is based at York House

0161 712 4200

 

Stockport Sector 2 Cheadle Mental Health Team is based at Councillor Lane Resource Centre

0161 716 4100

 

Stockport Sector 3 Hazel grove Mental health Team is based at Torkington Lodge

0161 716 4400

 

Stockport and District MIND provide a range of mental health and wellbeing services

http://www.stockportmind.org.uk/stockport-mental-health/

 

Beacon Counselling is a Stockport-based charity providing low-cost general counselling and group work

http://www.beacon-counselling.org.uk/

 

Stockport Women’s Centre is a Stockport-based charity providing therapeutic services to women

http://www.thewomenscentre.uk.net/

 

Stockport Christian Counselling is a Stockport-based charity providing counselling services in Stockport, Gorton and Salford

http://www.sccounselling.org/

 

Stockport Self Help Services provides one-to-one support and structured courses for anyone experiencing common mental health problems such as anxiety and depression

https://www.selfhelpservices.org.uk/service/stockport-psychological-wellbeing-service/

 

LBGT Foundation provides information, advice and support for lesbian, gay, bisexual, trans people and their families

https://lgbt.foundation/

 

Services for children and teens:

Healthy Young Minds Stockport (formerly Child and Adolescent Mental Health Service CAMHS)

http://healthyyoungmindspennine.nhs.uk/

 

Mosaic Young People’s Drug & Alcohol Services provide  information, advice and harm reduction for concerns regarding drugs and alcohol and specialist medical interventions including detox and aftercare.

https://stockport.fsd.org.uk/kb5/stockport/fsd/service.page?id=C5xgX4PNvUA

General Data Protection Regulation

As an ICO-registered data controller, Oakwood Psychology Services is committed to respecting and protecting the privacy of all personal information shared with us in the course of our work. We handle, store and process personal information fairly and lawfully in line with the Data Protection Act and the General Data Protection Regulation.

We use personal and confidential information for a number of purposes. To ensure that we process your personal data fairly and lawfully, before we start treatment we go through a client agreement process that informs you:

  • Why we need your data;
  • How it will be used; and
  • Who it will be shared with.

This agreement process also explains what rights you have to control how we use your information.

You can read and download our Privacy Notice here.

At Oakwood, we are committed to ensuring the quality of our services and facilities. If for any reason, you have not been satisfied with any aspect of your experience, we encourage you to contact us. We strive to deal with all feedback fairly, promptly and pro-actively.

You can speak to the Service Director, Caroline Vermes on 0161 456 6799 or email her at cvermes@oakwoodgroup.org.

If you wish to leave anonymous feedback we have a comments box located in the waiting area of our Davenport office. If you want to find out more about our complaints procedure, you can read it here.

You are able to pay online via Paypal through our shop for counselling sessions, supervision or any of the group therapy workshops.

We are also able to accept cash or cheque on the day of your appointment or session.

Oakwood Psychology Services does not offer a crisis helpline. The following links and telephone numbers may help:

Crisis and Helplines:

Emergency Services

  • Stockport Police: 0161 856 5902
  • South Manchester Police: 0161 872 5050
  • Stepping Hill Hospital A&E: 0161 483 1010

Useful Websites:

There are also some more links and information that can be found on the NHS website.

In an emergency, call 999 or go to your nearest A&E department.

 

Yes we offer placements to trainee therapists. For more detailed information on our programme, visit the Placements page of our website.

There is a small car park to the rear of our main building located in Davenport. However if it’s full, there is on-street parking on some surrounding streets (check before leaving your car that there are no restrictions).

For a map of our surrounding area, click here.

We are also fortunate to be serviced by a number of public transportation links. Davenport train station is a few minutes’ walk away and there are a number of bus routes that run along Bramhall Lane.

For services where we have an NHS or Public Health agreement, there is no charge for eligible clients. For more information on eligibility and referral criteria, click here.

Individual Counselling: Our fees for private (self-referred) clients are £50.00 per session for counselling, which we can provide online or face to face. For online counselling information, please click here.

You can pay online via paypal or by cheque. Payments must be made in advance of your appointment. You are able to pay for a block of sessions in advance if you wish once you are registered with us.

We understand that circumstances can arise that may prevent you from attending your appointments, however we ask that you give us as much notice as possible.

If you cancel your appointment with over 48 hours’ advance notice, we will not charge you for the cancellation.

However, if you cancel with less than 48 hours’ notice, we will unfortunately still have to charge you for the session.

For group therapy sessions or training series events, they must be paid for in advance. Refunds cannot be issued for non-attendance or cancellations made with less than 48 hours notice.

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