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Vacancies

Vacancy: Volunteer Help Line Advisor

Application deadline: Friday August 20th 2010

(we reserve the right to close the vacancy if a suitable candidate is identified before the deadline).

Main Duties

Answer all phone calls during dedicated help line hours. Provide information, advice and guidance to eating disorders sufferers, carers and other callers on a range of topics related to self- help and treatment. Various light administrative duties such as collating papers and photocopying. Provide reception support for the Drop In counsellor. Communicate with members of the multidisciplinary team. Attend management supervision once a month. Attend 6 team meetings a year. This post is ideal for students in counselling, psychology, health and social care, or information, advice and guidance.

Time Commitment

Mondays 5 - 9 p.m. (excluding Bank Holidays) plus 2 hours team meeting every 2 months. Open term with minimum commitment of 12 months. Reasonable travel expenses reimbursed.

Person Specification

Essential

Training in Counselling Skills or Information, Advice and Guidance work. Proven ability to work as part of a team. Proven ability to work without direct supervision with potentially distressed callers. Excellent written and verbal communication skills (to be tested on interview).

Key Skills

A. Knowledge

The Help Line Advisor has basic knowledge of eating disorders
The Help Line Advisor is competent with Microsoft Office 2007 and previous versions and is capable of learning new applications without one-to-one tutorial

B. Support skills

The Help Line Advisor capably handles different types of enquiries and can help callers find the help they need

C. Communication skills

The Help Line Advisor provides a professional, polite and thorough service
The Help Line Advisor represents NWCED competently
The Help Line Advisor can communicate clearly, succinctly, accurately and promptly regarding all relevant issues arising

D. Interpersonal skills

The Help Line Advisor works as part of a team and is expected to foster excellent working relationships between colleagues at all levels within the service

E. Organisational skills

The Help Line Advisor maintains a tidy, clean and safe environment at all times
The Help Line Advisor uses initiative to complete necessary tasks to a consistently high standard without direct supervision

F. Innovation and problem-solving skills

NWCED is innovative and evolving. The Help Line Advisor actively and regularly contributes ideas on how to improve services within the scope of their responsibility

To Apply

Download application form here Email completed form to info@oakwoodhouse.co.uk

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